1.5k citations · 1.5k across the 2 of their papers we have counts for
2 papers
cs.AI2020★ 5 cited
UFTR: A Unified Framework for Ticket Routing
Jianglei Han, Jing Li, Aixin Sun
Corporations today face increasing demands for the timely and effective delivery of customer service. This creates the need for a robust and accurate automated solution to what is…
cs.CL2018★ 1.5k cited
A Survey on Deep Learning for Named Entity Recognition
Jing Li, Aixin Sun, Jianglei Han +1
Named entity recognition (NER) is the task to identify mentions of rigid designators from text belonging to predefined semantic types such as person, location, organization etc. NE…