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cs.SD2026
DG^VoiC: Speaker Clustering for Fraud Investigation under Real Call-Centre Conditions
Muhammad Shakeel Akram, Amal Htait, Abdul Hamid Sadka +2
Insurance fraud remains costly and operationally difficult, particularly in call-centre workflows where many customer interactions begin at FNOL. While recent fraud detection metho…
cs.CL2026
Dialogue to Detection: A Multimodal Hybrid NLP Pipeline for Insurance Fraud Detection
Muhammad Shakeel Akram, Amal Htait, Abdul Hamid Sadka +2
Insurance fraud imposes substantial financial losses and operational inefficiencies, raising premiums and impacting trust among legitimate policyholders. Early detection at FNOL re…