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eess.AS2019★ 2 cited
Avaya Conversational Intelligence: A Real-Time System for Spoken Language Understanding in Human-Human Call Center Conversations
Jan Mizgajski, Adrian Szymczak, Robert Głowski +14
Avaya Conversational Intelligence(ACI) is an end-to-end, cloud-based solution for real-time Spoken Language Understanding for call centers. It combines large vocabulary, real-time…
cs.CL2019
Towards Better Understanding of Spontaneous Conversations: Overcoming Automatic Speech Recognition Errors With Intent Recognition
Piotr Żelasko, Jan Mizgajski, Mikołaj Morzy +4
In this paper, we present a method for correcting automatic speech recognition (ASR) errors using a finite state transducer (FST) intent recognition framework. Intent recognition i…