25 citations · 91 across the 13 of their papers we have counts for
5 papers · 1 filter
Interactive Content Diversity and User Exploration in Online Movie Recommenders: A Field Experiment
Ruixuan Sun, Avinash Akella, Ruoyan Kong +2
Recommender systems often struggle to strike a balance between matching users' tastes and providing unexpected recommendations. When recommendations are too narrow and fail to cove…
Organizational Bulk Email Systems: Their Role and Performance in Remote Work
Ruoyan Kong, Haiyi Zhu, Joseph A. Konstan
The COVID-19 pandemic has forced many employees to work from home. Organizational bulk emails now play a critical role to reach employees with central information in this work-from…
Less Can Be More: Exploring Population Rating Dispositions with Partitioned Models in Recommender Systems
Ruixuan Sun, Ruoyan Kong, Qiao Jin +1
In this study, we partition users by rating disposition - looking first at their percentage of negative ratings, and then at the general use of the rating scale. We hypothesize tha…
Getting the Most from Eye-Tracking: User-Interaction Based Reading Region Estimation Dataset and Models
Ruoyan Kong, Ruixuan Sun, Charles Chuankai Zhang +4
A single digital newsletter usually contains many messages (regions). Users' reading time spent on, and read level (skip/skim/read-in-detail) of each message is important for platf…
Multi-Objective Personalization in Multi-Stakeholder Organizational Bulk E-mail: A Field Experiment
Ruoyan Kong, Chuankai Zhang, Ruixuan Sun +3
Bulk email is often used in organizations to communicate ``important-to-organization'' messages such as policy changes, organizational plans, and administrative updates. However, n…