25 citations · 91 across the 13 of their papers we have counts for
7 papers · 1 filter
Beyond the Individual: A Community-Engaged Framework for Ethical Online Community Research
Matthew Zent, Seraphina Yong, Dhruv Bala +4
Online community research routinely poses minimal risk to individuals, but does the same hold true for online communities? In response to high-profile breaches of online community…
COVID-19 as Reflected in University President Bulk Email
Ruoyan Kong, Charles Chuankai Zhang, Jin Kang +2
E-mail ``Messages From the President'' to university students, staff, and faculty have long been used to keep campus communities aware of the latest policies, events, and news. But…
Interactive Content Diversity and User Exploration in Online Movie Recommenders: A Field Experiment
Ruixuan Sun, Avinash Akella, Ruoyan Kong +2
Recommender systems often struggle to strike a balance between matching users' tastes and providing unexpected recommendations. When recommendations are too narrow and fail to cove…
Organizational Bulk Email Systems: Their Role and Performance in Remote Work
Ruoyan Kong, Haiyi Zhu, Joseph A. Konstan
The COVID-19 pandemic has forced many employees to work from home. Organizational bulk emails now play a critical role to reach employees with central information in this work-from…
Getting the Most from Eye-Tracking: User-Interaction Based Reading Region Estimation Dataset and Models
Ruoyan Kong, Ruixuan Sun, Charles Chuankai Zhang +4
A single digital newsletter usually contains many messages (regions). Users' reading time spent on, and read level (skip/skim/read-in-detail) of each message is important for platf…
Multi-Objective Personalization in Multi-Stakeholder Organizational Bulk E-mail: A Field Experiment
Ruoyan Kong, Chuankai Zhang, Ruixuan Sun +3
Bulk email is often used in organizations to communicate ``important-to-organization'' messages such as policy changes, organizational plans, and administrative updates. However, n…
Learning to Ignore: A Case Study of Organization-Wide Bulk Email Effectiveness
Ruoyan Kong, Haiyi Zhu, Joseph A. Konstan
Bulk email is a primary communication channel within organizations, with all-company emails and regular newsletters serving as a mechanism for making employees aware of policies an…