93 citations · 100 across the 8 of their papers we have counts for
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math.PR2021
Controlling arrival and service rates to reduce sensitivity of queueing systems with customer abandonment
Katsunobu Sasanuma, Robert Hampshire, Alan Scheller-Wolf
The Erlang A model--an M/M/s queue with exponential abandonment--is often used to represent a service system with impatient customers. For this system, the popular square-root staf…
stat.AP2021
Estimating on-street parking occupancy using smart meter data
Daniel Jordon, Robert Hampshire, Tayo Fabusuyi
The excessive search for parking, known as cruising, generates pollution and congestion. Cities are looking for approaches that will reduce the negative impact associated with sear…