From the 1 of 14 linked papers with an AI index.
11 papers · 1 filter
UXBench: Benchmarking User Experience in AI Assistants
Mengze Hong, Xia Zeng, Zeyang Lei +26
UXBench is a user‑centric benchmark that uses real interaction logs to evaluate how well AI assistants align with user preferences and generate engaging dialogue, featuring three t…
Federated Heterogeneous Language Model Optimization for Hybrid Automatic Speech Recognition
Mengze Hong, Yi Gu, Di Jiang +4
Training automatic speech recognition (ASR) models increasingly relies on decentralized federated learning to ensure data privacy and accessibility, producing multiple local models…
Orchestration-Free Customer Service Automation: A Privacy-Preserving and Flowchart-Guided Framework
Mengze Hong, Chen Jason Zhang, Zichang Guo +3
Customer service automation has seen growing demand within digital transformation. Existing approaches either rely on modular system designs with extensive agent orchestration or e…
Multimodal Peer Review Simulation with Actionable To-Do Recommendations for Community-Aware Manuscript Revisions
Mengze Hong, Di Jiang, Weiwei Zhao +5
While large language models (LLMs) offer promising capabilities for automating academic workflows, existing systems for academic peer review remain constrained by text-only inputs,…
RAL2M: Retrieval Augmented Learning-To-Match Against Hallucination in Compliance-Guaranteed Service Systems
Mengze Hong, Di Jiang, Jiangtao Wen +5
Hallucination is a major concern in LLM-driven service systems, necessitating explicit knowledge grounding for compliance-guaranteed responses. In this paper, we introduce Retrieva…
Augmenting Compliance-Guaranteed Customer Service Chatbots: Context-Aware Knowledge Expansion with Large Language Models
Mengze Hong, Chen Jason Zhang, Di Jiang +1
Retrieval-based chatbots leverage human-verified Q\&A knowledge to deliver accurate, verifiable responses, making them ideal for customer-centric applications where compliance with…