74 citations · 76 across the 3 of their papers we have counts for
3 papers
"Thoughts & Prayers'' or ":Heart Reaction: & :Prayer Reaction:'': How the Release of New Reactions on CaringBridge Reshapes Supportive Communication During Health Crises
C. Estelle Smith, Hannah Miller Hillberg, Zachary Levonian
Following Facebook's introduction of the "Like" in 2009, CaringBridge (a nonprofit health journaling platform) implemented a "Heart" symbol as a single-click reaction affordance in…
"I Cannot Do All of This Alone": Exploring Instrumental and Prayer Support in Online Health Communities
C. Estelle Smith, Zachary Levonian, Haiwei Ma +5
Online Health Communities (OHCs) are known to provide substantial emotional and informational support to patients and family caregivers facing life-threatening diagnoses like cance…
Keeping Community in the Loop: Understanding Wikipedia Stakeholder Values for Machine Learning-Based Systems
C. Estelle Smith, Bowen Yu, Anjali Srivastava +3
On Wikipedia, sophisticated algorithmic tools are used to assess the quality of edits and take corrective actions. However, algorithms can fail to solve the problems they were desi…