3 citations · 3 across the 1 of their papers we have counts for
2 papers
cs.CL2021
DEUS: A Data-driven Approach to Estimate User Satisfaction in Multi-turn Dialogues
Ziming Li, Dookun Park, Julia Kiseleva +2
Digital assistants are experiencing rapid growth due to their ability to assist users with day-to-day tasks where most dialogues are happening multi-turn. However, evaluating multi…
cs.HC2020★ 3 cited
Large-scale Hybrid Approach for Predicting User Satisfaction with Conversational Agents
Dookun Park, Hao Yuan, Dongmin Kim +10
Measuring user satisfaction level is a challenging task, and a critical component in developing large-scale conversational agent systems serving the needs of real users. An widely…