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20192024
most citedWhat Makes a Good Conversation? Challenges in Designing Truly Conversational Agents

457 citations · 559 across the 5 of their papers we have counts for

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cs.HC202432 cited

Listening to the Voices: Describing Ethical Caveats of Conversational User Interfaces According to Experts and Frequent Users

Thomas Mildner, Orla Cooney, Anna-Maria Meck +9

Advances in natural language processing and understanding have led to a rapid growth in the popularity of conversational user interfaces (CUIs). While CUIs introduce novel benefits…

cs.HC2021

Alexa, Play Fetch! A Review of Alexa Skills for Pets

Justin Edwards, Orla Cooney, Rachel Edwards

Alexa Skills are used for a variety of daily routines and purposes, but little research has focused on a key part of many people's daily lives: their pets. We present a systematic…

cs.HC202024 cited

Mental Workload and Language Production in Non-Native Speaker IPA Interaction

Yunhan Wu, Justin Edwards, Orla Cooney +5

Through proliferation on smartphones and smart speakers, intelligent personal assistants (IPAs) have made speech a common interaction modality. Yet, due to linguistic coverage and…

cs.HC202046 cited

See what I'm saying? Comparing Intelligent Personal Assistant use for Native and Non-Native Language Speakers

Yunhan Wu, Daniel Rough, Anna Bleakley +5

Limited linguistic coverage for Intelligent Personal Assistants (IPAs) means that many interact in a non-native language. Yet we know little about how IPAs currently support or hin…

cs.HC2019457 cited

What Makes a Good Conversation? Challenges in Designing Truly Conversational Agents

Leigh Clark, Nadia Pantidi, Orla Cooney +8

Conversational agents promise conversational interaction but fail to deliver. Efforts often emulate functional rules from human speech, without considering key characteristics that…