64 citations · 117 across the 6 of their papers we have counts for
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cs.SE2020★ 11 cited
How angry are your customers? Sentiment analysis of support tickets that escalate
Colin Werner, Lloyd Montgomery, Sanja Dodos +3
Software support ticket escalations can be an extremely costly burden for software organizations all over the world. Consequently, there exists an interest in researching how to be…
cs.SE2020
The Lack of Shared Understanding of Non-Functional Requirements in Continuous Software Engineering: Accidental or Essential?
Colin Werner, Ze Shi Li, Neil Ernst +1
Building shared understanding of requirements is key to ensuring downstream software activities are efficient and effective. However, in continuous software engineering (CSE) some…
cs.SE2020★ 12 cited
GDPR Compliance in the Context of Continuous Integration
Ze Shi Li, Colin Werner, Neil Ernst +1
The enactment of the General Data Protection Regulation (GDPR) in 2018 forced any organization that collects and/or processes EU-based personal data to comply with stringent privac…