40 citations · 85 across the 23 of their papers we have counts for
3 papers · 1 filter
Hierarchical Transformers for Long Document Classification
Raghavendra Pappagari, Piotr Żelasko, Jesús Villalba +2
BERT, which stands for Bidirectional Encoder Representations from Transformers, is a recently introduced language representation model based upon the transfer learning paradigm. We…
Avaya Conversational Intelligence: A Real-Time System for Spoken Language Understanding in Human-Human Call Center Conversations
Jan Mizgajski, Adrian Szymczak, Robert Głowski +14
Avaya Conversational Intelligence(ACI) is an end-to-end, cloud-based solution for real-time Spoken Language Understanding for call centers. It combines large vocabulary, real-time…
Towards Better Understanding of Spontaneous Conversations: Overcoming Automatic Speech Recognition Errors With Intent Recognition
Piotr Żelasko, Jan Mizgajski, Mikołaj Morzy +4
In this paper, we present a method for correcting automatic speech recognition (ASR) errors using a finite state transducer (FST) intent recognition framework. Intent recognition i…