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black-box models 1enterprise NLP 1explainability 1large language models 1robustness evaluation 1

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cs.CL2026

Robust Explanations for User Trust in Enterprise NLP Systems

Guilin Zhang, Kai Zhao, Jeffrey Friedman +3

The paper introduces a black‑box framework to evaluate the robustness of token‑level explanations for enterprise NLP models, measuring how often top explanatory tokens change under…