27 citations · 53 across the 6 of their papers we have counts for
4 papers · 1 filter
"I don't know anything about laptops!" - User Perception of Digital Product Advisors Adapting to Their Knowledge Levels
Kevin Schott, Andrea Papenmeier, Daniel Hienert +1
Conversational commerce uses digital assistants to support the search process and decision-making in e-commerce. Effective communication in these interactions can be facilitated by…
What Did I Say Again? Relating User Needs to Search Outcomes in Conversational Commerce
Kevin Schott, Andrea Papenmeier, Daniel Hienert +1
Recent advances in natural language processing and deep learning have accelerated the development of digital assistants. In conversational commerce, these assistants help customers…
Know What Not To Know: Users' Perception of Abstaining Classifiers
Andrea Papenmeier, Daniel Hienert, Yvonne Kammerer +2
Machine learning systems can help humans to make decisions by providing decision suggestions (i.e., a label for a datapoint). However, individual datapoints do not always provide e…
'A Modern Up-To-Date Laptop' -- Vagueness in Natural Language Queries for Product Search
Andrea Papenmeier, Alfred Sliwa, Dagmar Kern +3
With the rise of voice assistants and an increase in mobile search usage, natural language has become an important query language. So far, most of the current systems are not able…