9 citations · 23 across the 14 of their papers we have counts for
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cs.CL2024
Forecasting Live Chat Intent from Browsing History
Se-eun Yoon, Ahmad Bin Rabiah, Zaid Alibadi +2
Customers reach out to online live chat agents with various intents, such as asking about product details or requesting a return. In this paper, we propose the problem of predictin…
cs.CL2024★ 1 cited
Optimization Methods for Personalizing Large Language Models through Retrieval Augmentation
Alireza Salemi, Surya Kallumadi, Hamed Zamani
This paper studies retrieval-augmented approaches for personalizing large language models (LLMs), which potentially have a substantial impact on various applications and domains. W…