16 citations · 21 across the 7 of their papers we have counts for
Showing 2020Show all
2 papers · 1 filter
eess.SP2020★ 1 cited
Can Steering Wheel Detect Your Driving Fatigue?
Jianchao Lu, Xi Zheng, Tianyi Zhang +5
Automated Driving System (ADS) has attracted increasing attention from both industrial and academic communities due to its potential for increasing the safety, mobility and efficie…
cs.IR2020★ 3 cited
ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses
Min Fu, Jiwei Guan, Xi Zheng +6
Efficient and appropriate online customer service is essential to large e-commerce businesses. Existing solution recommendation methods for online customer service are unable to de…