7 citations · 15 across the 3 of their papers we have counts for
3 papers
cs.SD2021★ 6 cited
Contrastive Unsupervised Learning for Speech Emotion Recognition
Mao Li, Bo Yang, Joshua Levy +6
Speech emotion recognition (SER) is a key technology to enable more natural human-machine communication. However, SER has long suffered from a lack of public large-scale labeled da…
eess.AS2020★ 2 cited
Speech Sentiment and Customer Satisfaction Estimation in Socialbot Conversations
Yelin Kim, Joshua Levy, Yang Liu
For an interactive agent, such as task-oriented spoken dialog systems or chatbots, measuring and adapting to Customer Satisfaction (CSAT) is critical in order to understand user pe…
cs.LG2019★ 7 cited
Domain-Independent turn-level Dialogue Quality Evaluation via User Satisfaction Estimation
Praveen Kumar Bodigutla, Longshaokan Wang, Kate Ridgeway +4
An automated metric to evaluate dialogue quality is vital for optimizing data driven dialogue management. The common approach of relying on explicit user feedback during a conversa…