7 citations · 9 across the 2 of their papers we have counts for
2 papers
stat.AP2020★ 7 cited
Limousine Service Management: Capacity Planning with Predictive Analytics and Optimization
Peng Liu, Ying Chen, Chung-Piaw Teo
The limousine service in luxury hotels is an integral component of the whole customer journey in the hospitality industry. One of the largest hotels in Singapore manages a fleet of…
stat.ML2020★ 2 cited
Regularised Text Logistic Regression: Key Word Detection and Sentiment Classification for Online Reviews
Ying Chen, Peng Liu, Chung Piaw Teo
Online customer reviews have become important for managers and executives in the hospitality and catering industry who wish to obtain a comprehensive understanding of their custome…