26 citations · 50 across the 10 of their papers we have counts for
10 papers
"Un-Equal Online Safety?" A Gender Analysis of Security and Privacy Protection Advice and Behaviour Patterns
Kovila P. L. Coopamootoo, Magdalene Ng
There are indications in literature that women do not engage with security and privacy (SP) technologies, meant to keep them safe online, in the same way as men do. To better under…
In Private, Secure, Conversational FinBots We Trust
Magdalene Ng, Kovila P. L. Coopamootoo, Tasos Spiliotopoulos +5
In the past decade, the financial industry has experienced a technology revolution. While we witness a rapid introduction of conversational bots for financial services, there is a…
"I feel invaded, annoyed, anxious and I may protect myself": Individuals' Feelings about Online Tracking and their Protective Behaviour across Gender and Country
Kovila P. L. Coopamootoo, Maryam Mehrnezhad, Ehsan Toreini
Online tracking is a primary concern for Internet users, yet previous research has not found a clear link between the cognitive understanding of tracking and protective actions. We…
Know Your Customer: Balancing Innovation and Regulation for Financial Inclusion
Karen Elliott, Kovila Coopamootoo, Edward Curran +8
Financial inclusion depends on providing adjusted services for citizens with disclosed vulnerabilities. At the same time, the financial industry needs to adhere to a strict regulat…
Identifying and Supporting Financially Vulnerable Consumers in a Privacy-Preserving Manner: A Use Case Using Decentralised Identifiers and Verifiable Credentials
Tasos Spiliotopoulos, Dave Horsfall, Magdalene Ng +3
Vulnerable individuals have a limited ability to make reasonable financial decisions and choices and, thus, the level of care that is appropriate to be provided to them by financia…
Usage Patterns of Privacy-Enhancing Technologies
Kovila P. L. Coopamootoo
The steady reports of privacy invasions online paints a picture of the Internet growing into a more dangerous place. This is supported by reports of the potential scale for online…
Simulating the Effects of Social Presence on Trust, Privacy Concerns & Usage Intentions in Automated Bots for Finance
Magdalene Ng, Kovila P. L. Coopamootoo, Ehsan Toreini +3
FinBots are chatbots built on automated decision technology, aimed to facilitate accessible banking and to support customers in making financial decisions. Chatbots are increasing…
Technologies for Trustworthy Machine Learning: A Survey in a Socio-Technical Context
Ehsan Toreini, Mhairi Aitken, Kovila P. L. Coopamootoo +5
Concerns about the societal impact of AI-based services and systems has encouraged governments and other organisations around the world to propose AI policy frameworks to address f…
Dis-Empowerment Online: An Investigation of Privacy-Sharing Perceptions & Method Preferences
Kovila P. L. Coopamootoo
While it is often claimed that users are empowered via online technologies, there is also a general feeling of privacy dis-empowerment. We investigate the perception of privacy and…
The relationship between trust in AI and trustworthy machine learning technologies
Ehsan Toreini, Mhairi Aitken, Kovila Coopamootoo +3
To build AI-based systems that users and the public can justifiably trust one needs to understand how machine learning technologies impact trust put in these services. To guide tec…