150 citations · 157 across the 3 of their papers we have counts for
3 papers
cs.IR2024★ 150 cited
Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering
Zhentao Xu, Mark Jerome Cruz, Matthew Guevara +4
In customer service technical support, swiftly and accurately retrieving relevant past issues is critical for efficiently resolving customer inquiries. The conventional retrieval m…
cs.LG2023★ 7 cited
AlerTiger: Deep Learning for AI Model Health Monitoring at LinkedIn
Zhentao Xu, Ruoying Wang, Girish Balaji +4
Data-driven companies use AI models extensively to develop products and intelligent business solutions, making the health of these models crucial for business success. Model monito…
cs.LG2020
Simultaneous Relevance and Diversity: A New Recommendation Inference Approach
Yifang Liu, Zhentao Xu, Qiyuan An +3
Relevance and diversity are both important to the success of recommender systems, as they help users to discover from a large pool of items a compact set of candidates that are not…