32 citations · 71 across the 16 of their papers we have counts for
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math.PR2021
Controlling arrival and service rates to reduce sensitivity of queueing systems with customer abandonment
Katsunobu Sasanuma, Robert Hampshire, Alan Scheller-Wolf
The Erlang A model--an M/M/s queue with exponential abandonment--is often used to represent a service system with impatient customers. For this system, the popular square-root staf…
cs.PF2021★ 2 cited
WCFS: A new framework for analyzing multiserver systems
Isaac Grosof, Mor Harchol-Balter, Alan Scheller-Wolf
Multiserver queueing systems are found at the core of a wide variety of practical systems. Many important multiserver models have a previously-unexplained similarity: identical mea…