2 papers
cs.CL2025
LLM-Based Insight Extraction for Contact Center Analytics and Cost-Efficient Deployment
Varsha Embar, Ritvik Shrivastava, Vinay Damodaran +3
Large Language Models have transformed the Contact Center industry, manifesting in enhanced self-service tools, streamlined administrative processes, and augmented agent productivi…
cs.CL2025
ScreenQA: Large-Scale Question-Answer Pairs over Mobile App Screenshots
Yu-Chung Hsiao, Fedir Zubach, Gilles Baechler +6
We introduce ScreenQA, a novel benchmarking dataset designed to advance screen content understanding through question answering. The existing screen datasets are focused either on…