2 papers
cs.CL2025
LLM-Based Insight Extraction for Contact Center Analytics and Cost-Efficient Deployment
Varsha Embar, Ritvik Shrivastava, Vinay Damodaran +3
Large Language Models have transformed the Contact Center industry, manifesting in enhanced self-service tools, streamlined administrative processes, and augmented agent productivi…
cs.CL2024
Mitigating Gender Bias in Contextual Word Embeddings
Navya Yarrabelly, Vinay Damodaran, Feng-Guang Su
Word embeddings have been shown to produce remarkable results in tackling a vast majority of NLP related tasks. Unfortunately, word embeddings also capture the stereotypical biases…