Enhancing Multilingual Sentiment Analysis with Explainability for Sinhala, English, and Code-Mixed Content

Azmarah Rizvi, Navojith Thamindu, A. M. N. H. Adhikari +3

Sentiment analysis is crucial for brand reputation management in the banking sector, where customer feedback spans English, Sinhala, Singlish, and code-mixed text. Existing models…