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20212023
most citedCapacity Management in a Pandemic with Endogenous Patient Choices and Flows

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math.PR2021

Controlling arrival and service rates to reduce sensitivity of queueing systems with customer abandonment

Katsunobu Sasanuma, Robert Hampshire, Alan Scheller-Wolf

The Erlang A model--an M/M/s queue with exponential abandonment--is often used to represent a service system with impatient customers. For this system, the popular square-root staf…