2 citations · 2 across the 13 of their papers we have counts for
6 papers · 1 filter
Dual-Loop Self-Evolution via Verifiable Emotion Feedback for Multi-Turn Empathetic Dialogue
Yi Wei, Shuo Jiang, Huaixia Dou +5
Large language models have demonstrated conversational capabilities, yet empathetic competence remains challenging. Empathetic support is inherently multi-turn and path-dependent:…
FinGuard: Detecting Financial Regulatory Non-Compliance in LLM Interactions
Huaixia Dou, Jie Zhu, Minghao Wu +5
As large language models (LLMs) are increasingly deployed in financial services, a single non-compliant interaction can expose institutions to regulatory penalties and direct consu…
ESC-Skills: Discovering and Self-Evolving Skills for Emotional Support Conversations
Jie Zhu, Huaixia Dou, Shuo Jiang +5
Existing emotional support conversation (ESC) systems mainly rely on end-to-end response generation or coarse strategy supervision, offering limited interpretability and little sup…
Fin-PRM: A Domain-Specialized Process Reward Model for Financial Reasoning in Large Language Models
Jie Zhu, Yuanchen Zhou, Shuo Jiang +4
Process Reward Models (PRMs) supervise intermediate reasoning steps in large language models (LLMs), but existing PRMs are mainly trained on general-domain data and struggle with t…
CARE: Cognitive-reasoning Augmented Reinforcement for Emotional Support Conversation
Jie Zhu, Yuanchen Zhou, Shuo Jiang +5
Emotional Support Conversation (ESC) plays a vital role in alleviating psychological stress and providing emotional value through dialogue. While recent studies have largely focuse…
Evaluating, Synthesizing, and Enhancing for Customer Support Conversation
Jie Zhu, Huaixia Dou, Junhui Li +4
Effective customer support requires not only accurate problem solving but also structured and empathetic communication aligned with professional standards. However, existing dialog…