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cs.IR2026
TSG Suggester: Tree-Structured Knowledge-Graph Retrieval for Troubleshooting Guide Recommendation in Cloud Incident Management
Shawn Pan, PavanUttej Ravva, Walt Williams +5
On call engineers in large scale cloud services work under intense time pressure, yet locating the correct Troubleshooting Guide (TSG) for an incident remains a largely manual, key…
cs.IR2025
FLAIR: Feedback Learning for Adaptive Information Retrieval
William Zhang, Yiwen Zhu, Yunlei Lu +7
Recent advances in Large Language Models (LLMs) have driven the adoption of copilots in complex technical scenarios, underscoring the growing need for specialized information retri…