66 citations · 133 across the 14 of their papers we have counts for
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cs.AI2022
Causal Inference for Chatting Handoff
Shanshan Zhong, Jinghui Qin, Zhongzhan Huang +1
Aiming to ensure chatbot quality by predicting chatbot failure and enabling human-agent collaboration, Machine-Human Chatting Handoff (MHCH) has attracted lots of attention from bo…
cs.AI2022★ 4 cited
Gollum: A Gold Standard for Large Scale Multi Source Knowledge Graph Matching
Sven Hertling, Heiko Paulheim
The number of Knowledge Graphs (KGs) generated with automatic and manual approaches is constantly growing. For an integrated view and usage, an alignment between these KGs is neces…
cs.CL2022★ 5 cited
KERMIT -- A Transformer-Based Approach for Knowledge Graph Matching
Sven Hertling, Jan Portisch, Heiko Paulheim
One of the strongest signals for automated matching of knowledge graphs and ontologies are textual concept descriptions. With the rise of transformer-based language models, text co…