4 citations · 4 across the 2 of their papers we have counts for
3 papers
cs.CY2024
Digital capabilities assessment for supporting the transformation of the customer experience
Munoz Leonardo, Oscar Avila
Most of organizations are increasingly investing huge amounts of money today in order to have the right digital capabilities required for their industry. The area where organisatio…
cs.CY2019★ 4 cited
Business and Information Technology Alignment Measurement -- a recent Literature Review
Leonardo Munoz, Oscar Avila
Since technology has been involved in the business context, Business and Information Technology Alignment (BITA) has been one of the main concerns of IT and Business executives and…
cs.CY2019
A model to assess customer alignment through customer experience concepts
Leonardo Munoz, Oscar Avila
Business and Information Technology Alignment (BITA) has been one of the main concerns of IT and Business executives and directors due to its importance to overall company performa…