77 citations · 154 across the 13 of their papers we have counts for
Showing 2018Show all
2 papers · 1 filter
cs.IR2018★ 2 cited
Beyond "How may I help you?": Assisting Customer Service Agents with Proactive Responses
Mengting Wan, Xin Chen
We study the problem of providing recommended responses to customer service agents in live-chat dialogue systems. Smart-reply systems have been widely applied in real-world applica…
cs.IR2018★ 5 cited
Recommendation Through Mixtures of Heterogeneous Item Relationships
Wang-Cheng Kang, Mengting Wan, Julian McAuley
Recommender Systems have proliferated as general-purpose approaches to model a wide variety of consumer interaction data. Specific instances make use of signals ranging from user f…