4 papers
Retweets, Receipts, and Resistance: Discourse, Sentiment, and Credibility in Public Health Crisis Twitter
Tawfiq Ammari, Anna Gutowska, Jacob Ziff +2
As the COVID-19 pandemic evolved, the Centers for Disease Control and Prevention (CDC) used Twitter to disseminate safety guidance and updates, reaching millions of users. This stu…
From the CDC to emerging infectious disease publics: The long-now of polarizing and complex health crises
Tawfiq Ammari, Anna Gutowska, Jacob Ziff +2
This study examines how public discourse around COVID-19 unfolded on Twitter through the lens of crisis communication and digital publics. Analyzing over 275,000 tweets involving t…
Kintsugi-Inspired Design: Communicatively Reconstructing Identities Online After Trauma
Casey Randazzo, Tawfiq Ammari
Trauma can disrupt one's sense of self and mental well-being, leading survivors to reconstruct their identities in online communities. Drawing from 30 in-depth interviews, we prese…
"We're losing our neighborhoods. We're losing our community": A comparative analysis of community discourse in online and offline public spheres
Casey Randazzo, Minkyung Kim, Melanie Kwestel +2
Recovering from crises, such as hurricanes or wildfires, is a complex process that can take weeks, months, or even decades to overcome. Crises have both acute (immediate) and chron…