5 citations · 5 across the 1 of their papers we have counts for
2 papers
cs.CL2019
Using Structured Representation and Data: A Hybrid Model for Negation and Sentiment in Customer Service Conversations
Amita Misra, Mansurul Bhuiyan, Jalal Mahmud +1
Twitter customer service interactions have recently emerged as an effective platform to respond and engage with customers. In this work, we explore the role of negation in customer…
cs.CL2018★ 5 cited
Don't get Lost in Negation: An Effective Negation Handled Dialogue Acts Prediction Algorithm for Twitter Customer Service Conversations
Mansurul Bhuiyan, Amita Misra, Saurabh Tripathy +2
In the last several years, Twitter is being adopted by the companies as an alternative platform to interact with the customers to address their concerns. With the abundance of such…