3 citations · 8 across the 6 of their papers we have counts for
3 papers · 1 filter
Conversational Document Prediction to Assist Customer Care Agents
Jatin Ganhotra, Haggai Roitman, Doron Cohen +6
A frequent pattern in customer care conversations is the agents responding with appropriate webpage URLs that address users' needs. We study the task of predicting the documents th…
orgFAQ: A New Dataset and Analysis on Organizational FAQs and User Questions
Guy Lev, Michal Shmueli-Scheuer, Achiya Jerbi +1
Frequently Asked Questions (FAQ) webpages are created by organizations for their users. FAQs are used in several scenarios, e.g., to answer user questions. On the other hand, the c…
A Study of Human Summaries of Scientific Articles
Odellia Boni, Guy Feigenblat, Doron Cohen +2
Researchers and students face an explosion of newly published papers which may be relevant to their work. This led to a trend of sharing human summaries of scientific papers. We an…