545 citations · 996 across the 15 of their papers we have counts for
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cs.CL2017
Detecting Egregious Conversations between Customers and Virtual Agents
Tommy Sandbank, Michal Shmueli-Scheuer, Jonathan Herzig +3
Virtual agents are becoming a prominent channel of interaction in customer service. Not all customer interactions are smooth, however, and some can become almost comically bad. In…
cs.CL2017★ 13 cited
Neural Semantic Parsing over Multiple Knowledge-bases
Jonathan Herzig, Jonathan Berant
A fundamental challenge in developing semantic parsers is the paucity of strong supervision in the form of language utterances annotated with logical form. In this paper, we propos…