29 citations · 36 across the 3 of their papers we have counts for
3 papers
Contextual Bandit Applications in Customer Support Bot
Sandra Sajeev, Jade Huang, Nikos Karampatziakis +3
Virtual support agents have grown in popularity as a way for businesses to provide better and more accessible customer service. Some challenges in this domain include ambiguous use…
Example-Based Named Entity Recognition
Morteza Ziyadi, Yuting Sun, Abhishek Goswami +2
We present a novel approach to named entity recognition (NER) in the presence of scarce data that we call example-based NER. Our train-free few-shot learning approach takes inspira…
Lessons from Contextual Bandit Learning in a Customer Support Bot
Nikos Karampatziakis, Sebastian Kochman, Jade Huang +3
In this work, we describe practical lessons we have learned from successfully using contextual bandits (CBs) to improve key business metrics of the Microsoft Virtual Agent for cust…