2 papers
cs.CL2019
Surf at MEDIQA 2019: Improving Performance of Natural Language Inference in the Clinical Domain by Adopting Pre-trained Language Model
Jiin Nam, Seunghyun Yoon, Kyomin Jung
While deep learning techniques have shown promising results in many natural language processing (NLP) tasks, it has not been widely applied to the clinical domain. The lack of larg…
cs.CY2015
Mining the Minds of Customers from Online Chat Logs
Kunwoo Park, Jaewoo Kim, Jaram Park +4
This study investigates factors that may determine satisfaction in customer service operations. We utilized more than 170,000 online chat sessions between customers and agents to i…