160 citations · 178 across the 14 of their papers we have counts for
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cs.CL2021★ 4 cited
CSDS: A Fine-Grained Chinese Dataset for Customer Service Dialogue Summarization
Haitao Lin, Liqun Ma, Junnan Zhu +4
Dialogue summarization has drawn much attention recently. Especially in the customer service domain, agents could use dialogue summaries to help boost their works by quickly knowin…
cs.CL2021★ 2 cited
Augmenting Slot Values and Contexts for Spoken Language Understanding with Pretrained Models
Haitao Lin, Lu Xiang, Yu Zhou +2
Spoken Language Understanding (SLU) is one essential step in building a dialogue system. Due to the expensive cost of obtaining the labeled data, SLU suffers from the data scarcity…