86 citations · 278 across the 36 of their papers we have counts for
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stat.ME2018★ 1 cited
On Design of Problem Token Questions in Quality of Experience Surveys
Jayant Gupchup, Ebrahim Beyrami, Martin Ellis +3
User surveys for Quality of Experience (QoE) are a critical source of information. In addition to the common "star rating" used to estimate Mean Opinion Score (MOS), more detailed…
cs.MM2018★ 6 cited
Analysis of Problem Tokens to Rank Factors Impacting Quality in VoIP Applications
Jayant Gupchup, Yasaman Hosseinkashi, Martin Ellis +2
User-perceived quality-of-experience (QoE) in internet telephony systems is commonly evaluated using subjective ratings computed as a Mean Opinion Score (MOS). In such systems, whi…