91 citations · 123 across the 24 of their papers we have counts for
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cs.CL2019★ 14 cited
Learning End-to-End Goal-Oriented Dialog with Maximal User Task Success and Minimal Human Agent Use
Janarthanan Rajendran, Jatin Ganhotra, Lazaros Polymenakos
Neural end-to-end goal-oriented dialog systems showed promise to reduce the workload of human agents for customer service, as well as reduce wait time for users. However, their ina…
cs.CL2019★ 5 cited
Knowledge-incorporating ESIM models for Response Selection in Retrieval-based Dialog Systems
Jatin Ganhotra, Siva Sankalp Patel, Kshitij Fadnis
Goal-oriented dialog systems, which can be trained end-to-end without manually encoding domain-specific features, show tremendous promise in the customer support use-case e.g. flig…