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cs.CL2021
TWEETSUMM -- A Dialog Summarization Dataset for Customer Service
Guy Feigenblat, Chulaka Gunasekara, Benjamin Sznajder +3
In a typical customer service chat scenario, customers contact a support center to ask for help or raise complaints, and human agents try to solve the issues. In most cases, at the…
cs.CL2021
Overview of the 2021 Key Point Analysis Shared Task
Roni Friedman, Lena Dankin, Yufang Hou +3
We describe the 2021 Key Point Analysis (KPA-2021) shared task on key point analysis that we organized as a part of the 8th Workshop on Argument Mining (ArgMining 2021) at EMNLP 20…