5 citations · 6 across the 3 of their papers we have counts for
3 papers
Augmenting Text Mining Approaches with Social Network Analysis to Understand the Complex Relationships among Users' Requests: a Case Study of the Android Operating System
Chan Won Lee, Sherlock A. Licorish, Bastin Tony Roy Savarimuthu +1
Text mining approaches are being used increasingly for business analytics. In particular, such approaches are now central to understanding users' feedback regarding systems deliver…
They'll Know It When They See It: Analyzing Post-Release Feedback from the Android Community
Sherlock A. Licorish, Chan Won Lee, Bastin Tony Roy Savarimuthu +2
It is known that user involvement and user-centered design enhance system acceptance, particularly when end-users' views are considered early in the process. However, the increasin…
Appsent A Tool That Analyzes App Reviews
Saurabh Malgaonkar, Chan Won Lee, Sherlock A. Licorish +2
Enterprises are always on the lookout for tools that analyze end-users perspectives on their products. In particular, app reviews have been assessed as useful for guiding improveme…