21 citations · 35 across the 3 of their papers we have counts for
3 papers
cs.SE2020★ 12 cited
GDPR Compliance in the Context of Continuous Integration
Ze Shi Li, Colin Werner, Neil Ernst +1
The enactment of the General Data Protection Regulation (GDPR) in 2018 forced any organization that collects and/or processes EU-based personal data to comply with stringent privac…
cs.SE2019★ 21 cited
What do Support Analysts Know about Their Customers? On the Study and Prediction of Support Ticket Escalations in Large Software Organizations
Lloyd Montgomery, Daniela Damian
Understanding and keeping the customer happy is a central tenet of requirements engineering. Strategies to gather, analyze, and negotiate requirements are complemented by efforts t…
cs.CY2019★ 2 cited
Towards a Live Anonymous Question Queue To Address Student Apprehension
Lloyd Montgomery, Guy Evans, Francis Harrison +1
In today's university climate many first and second year classes have over a hundred students. Large classrooms make some students apprehensive about asking questions. An anonymous…