2 papers
cs.CL2025
Hanging in the Balance: Pivotal Moments in Crisis Counseling Conversations
Vivian Nguyen, Lillian Lee, Cristian Danescu-Niculescu-Mizil
During a conversation, there can come certain moments where its outcome hangs in the balance. In these pivotal moments, how one responds can put the conversation on substantially d…
cs.CL2024
Taking a turn for the better: Conversation redirection throughout the course of mental-health therapy
Vivian Nguyen, Sang Min Jung, Lillian Lee +2
Mental-health therapy involves a complex conversation flow in which patients and therapists continuously negotiate what should be talked about next. For example, therapists might t…