3 papers
cs.HC2025
Understanding Mental Models of Generative Conversational Search and The Effect of Interface Transparency
Chadha Degachi, Samuel Kernan Freire, Evangelos Niforatos +1
The experience and adoption of conversational search is tied to the accuracy and completeness of users' mental models -- their internal frameworks for understanding and predicting…
cs.HC2024
Factory Operators' Perspectives on Cognitive Assistants for Knowledge Sharing: Challenges, Risks, and Impact on Work
Samuel Kernan Freire, Tianhao He, Chaofan Wang +2
In the shift towards human-centered manufacturing, our two-year longitudinal study investigates the real-world impact of deploying Cognitive Assistants (CAs) in factories. The CAs…
cs.HC2024
Conversational Assistants in Knowledge-Intensive Contexts: An Evaluation of LLM- versus Intent-based Systems
Samuel Kernan Freire, Chaofan Wang, Evangelos Niforatos
Conversational Assistants (CA) are increasingly supporting human workers in knowledge management. Traditionally, CAs respond in specific ways to predefined user intents and convers…