2 papers
cs.HC2025
From User Surveys to Telemetry-Driven AI Agents: Exploring the Potential of Personalized Productivity Solutions
Subigya Nepal, Javier Hernandez, Talie Massachi +7
Information workers increasingly struggle with productivity challenges in modern workplaces, facing difficulties in managing time and effectively utilizing workplace analytics data…
cs.HC2025
AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker
Vedant Das Swain, Qiuyue "Joy" Zhong, Jash Rajesh Parekh +7
Client-Service Representatives (CSRs) are vital to organizations. Frequent interactions with disgruntled clients, however, disrupt their mental well-being. To help CSRs regulate th…