4 papers
Designing for Harm Reduction: Communication Repair for Multicultural Users' Voice Interactions
Kimi Wenzel, Geoff Kaufman
Voice assistants' inability to serve people-of-color and non-native English speakers has largely been documented as a quality-of-service harm. However, little work has investigated…
Challenges in Designing Racially Inclusive Language Technologies
Kimi Wenzel, Geoff Kaufman
We take a critical lens toward the pursuit of racially inclusive language technologies and identify several areas necessitating future work. We discuss the potential harms of conve…
Can Voice Assistants Be Microaggressors? Cross-Race Psychological Responses to Failures of Automatic Speech Recognition
Kimi Wenzel, Nitya Devireddy, Cam Davidson +1
Language technologies have a racial bias, committing greater errors for Black users than for white users. However, little work has evaluated what effect these disparate error rates…
Nooks: Social Spaces to Lower Hesitations in Interacting with New People at Work
Shreya Bali, Pranav Khadpe, Geoff Kaufman +1
Initiating conversations with new people at work is often intimidating because of uncertainty about their interests. People worry others may reject their attempts to initiate conve…