2 papers
cs.AI2026
Toward Anthropomorphic Dialogue: A Closed-Loop Framework for Human-Like Chat Generation, Evaluation, and Preference Alignment
Wentao Liu, Siyu Song, Xi Chen +4
Human-like private chat requires more than fluent response generation: a system must preserve persona, relationship, memory, bounded knowledge, medium-specific timing, and a cohere…
cs.CL2025
Incremental Summarization for Customer Support via Progressive Note-Taking and Agent Feedback
Yisha Wu, Cen Mia Zhao, Yuanpei Cao +4
We introduce an incremental summarization system for customer support agents that intelligently determines when to generate concise bullet notes during conversations, reducing agen…