Can GPT-4o Evaluate Usability Like Human Experts? A Comparative Study on Issue Identification in Heuristic Evaluation

Guilherme Guerino, Luiz Rodrigues, Bruna Capeleti +3

Heuristic evaluation is a widely used method in Human-Computer Interaction (HCI) to inspect interfaces and identify issues based on heuristics. Recently, Large Language Models (LLM…