449 citations · 553 across the 19 of their papers we have counts for
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cs.CL2023
Data Augmentation for Improving Tail-traffic Robustness in Skill-routing for Dialogue Systems
Ting-Wei Wu, Fatemeh Sheikholeslami, Mohammad Kachuee +2
Large-scale conversational systems typically rely on a skill-routing component to route a user request to an appropriate skill and interpretation to serve the request. In such syst…
cs.AI2023
Scalable and Safe Remediation of Defective Actions in Self-Learning Conversational Systems
Sarthak Ahuja, Mohammad Kachuee, Fateme Sheikholeslami +2
Off-Policy reinforcement learning has been a driving force for the state-of-the-art conversational AIs leading to more natural humanagent interactions and improving the user satisf…