13 citations · 14 across the 2 of their papers we have counts for
3 papers
math.OC2017★ 1 cited
Asymptotically optimal appointment schedules with customer no-shows
Mor Armony, Rami Atar, Harsha Honnappa
We consider the problem of scheduling appointments for a finite customer population to a service facility with customer no-shows, to minimize the sum of customer waiting time and s…
math.PR2014
Staffing Call Centers with Uncertain Arrival Rates and Co-sourcing
Yasar Levent Kocaga, Mor Armony, Amy R. Ward
In a call center, staffing decisions must be made before the call arrival rate is known with certainty. Then, once the arrival rate becomes known, the call center may be over-staff…
math.DS2010★ 13 cited
Fairness in overloaded parallel queues
Carri W. Chan, Mor Armony, Nicholas Bambos
Maximizing throughput for heterogeneous parallel server queues has received quite a bit of attention from the research community and the stability region for such systems is well u…